Privacy Policy

Please read this policy carefully before using the Loluwah App services. This Privacy Policy explains how we collect, use, and process your personal data in accordance with Saudi Arabia’s Personal Data Protection Law.

Terms Used

  • “Company”: Loluwah App Company.
  • “App/Platform”: The Loluwah App and all its channels, serving both individual and corporate users.
  • “Personal Data”: Information that directly (e.g., name or address) or indirectly identifies you.
  • “Processing”: Any operation performed on your data, such as collection, storage, use, or sharing.

1. Who We Are and How to Contact Us

Loluwah App Company, headquartered in Riyadh, Saudi Arabia, is the entity responsible for decisions on why and how your personal data is processed (the “Data Controller”). See the Contact section below for ways to reach us.

2. Types of Data We Collect

When you interact with our services, we may collect:

  • Account & User Data: Name, gender, age group, preferred location, email address, mobile number, and password.
  • Order & Delivery Data: Voucher details, order fulfillment location, redemption location, and order history.
  • Geolocation Data: City and GPS coordinates where you use the App.
  • Device Information: IP address, device type, and operating system.
  • Payment Data: Payment details and transaction records.
  • Support Data: Your inquiries and our customer-service responses.

3. How We Use Your Data

  1. Account Creation & Management
    • Registration: We use your data to set up and secure your account.
    • Profile Management: You can update your information and review past orders; we use this to tailor our services.
  2. During Service Use
    • Performance Improvement: Cookies and similar tools help us enhance your experience.
    • Personalization: We recommend offers based on your order history and location.
  3. When Placing an Order
    • Order Processing: To ensure your order is fulfilled and received.
    • Billing & Payments: To handle financial transactions smoothly.
  4. Communication & Marketing
    • Notifications & Alerts: To keep you informed about offers and updates.
    • Promotional Programs: Loyalty programs run directly by us or through partners.
  5. Service Improvement
    • Data Analysis: We analyze usage to measure and improve performance.
    • Feedback: You may be invited to complete surveys to help us improve.

4. Data Sharing

We may share your data with:

  • Internal Staff: Employees who need it to deliver the service.
  • App Partners: To understand customer demographics.
  • Service Providers: Such as hosting or analytics vendors.
  • Legal & Government Authorities: When required by law or regulation.

5. International Data Transfers

Your data may be stored and/or transferred outside Saudi Arabia to ensure uninterrupted service. We take all necessary measures to protect your data in line with applicable laws.

6. Your Rights

Under Saudi data protection law, you have the right to:

  • Access: Request a copy of your personal data.
  • Rectification: Correct any inaccurate information.
  • Erasure: Ask us to delete your data.
  • Restriction: Limit how we process your data in certain cases.
  • Objection: Object to processing for specific purposes.

7. Contact

For questions or to exercise your rights, please email us at:
privacy@loluwah.com

8. Updates to This Policy

We review this policy regularly to reflect any legal or operational changes. We will notify you of any significant updates.

Last Updated: January 19, 2025